Press Release City Budget

Queens Fact Sheet

Boro-based results from CBC's NYC Resident Satisfaction Survey

July 18, 2017

Queens Fact Sheet: Boro-based results from
CBC's NYC Resident Satisfaction Survey

New York, NY - July 18, 2017 - The Citizens Budget Commission recently released the results of a citywide survey of residents' satisfaction with municipal services and the quality of life in their neighborhoods and across the city. Satisfied community districts are those in which at least 50 percent of residents rated the service or indicator as "excellent" or "good."

Here are some important results to keep in mind as Mayor Bill de Blasio and his staff focus on Queens this week:

Overall, Queens residents were satisfied on 27 of the 45 indicators: not as satisfied as residents of Manhattan (31) or Staten Island (28), but more than those of Brooklyn (24) and The Bronx (15).

All 14 community districts in Queens are satisfied on 10 measures, including feeling safe in a local park and on the subway during the day and walking alone in the neighborhood at night; fire protection services; garbage and recycling pick-up; and local public libraries.

Areas for Improvement

The top three issues cited by Queens residents as needing greater attention from city government are infrastructure (34 percent); safety/crime (31 percent); and housing (22 percent).

No Queens community board was satisfied on 5 measures: services protecting at-risk children; public housing; services for homeless people; traffic; and spending city tax dollars wisely. On 3 measures, overall ease of travel in the city, air quality, and street and road maintenance, only one community board was satisfied.

Community Districts 14 and 12 are the most dissatisfied areas in Queens; of 45 survey indicators, residents are dissatisfied on 32 and 31 indicators, respectively. Among areas in Queens, Community District 14 was most dissatisfied on 18 indicators and Community District 12 was most dissatisfied on 13 indicators. Community District 14 was most dissatisfied citywide on subway services, public after school programs, bus services, storm water drainage and sewer maintenance, and the city's preparedness for another natural disaster. Community District 14 includes the Rockaways, Breezy Point and Broad Channel. Community District 12 includes South Jamaica and St. Albans.

Full results for Queens Community Districts are available here:

More information about the survey is available here:

For further information contact Maria Doulis at or 212-279-2605 ext. 316


Founded in 1932, the Citizens Budget Commission is a nonpartisan, nonprofit civic organization devoted to influencing constructive change in the finances and services of New York State and New York City governments.